FAQ

AduroSmart is simple and easy to use but we know that people always have a few questions. We’ve included the most common questions here, and our Customer Support team is always ready to assist if you need further help

Click a Question for Details

What is AduroSmart ERIA?

AduroSmart ERIA is a smart home system with smart lights, smart sensors, wireless controls and other devices.

How do I set up the ERIA Hub?

Set up your hub by first plugging it in and connecting it to your LAN network using the included cable. The LED will be solid green if connected successfully. Connect to the hub using your AduroSmart App.

The ERIA Hub is blinking blue or red.

If the light is blinking red, it means the hub has not been successfully set up. Check that the hub is connected to the router.

How do I reset the ERIA Hub?

To reset your hub, simply hold down the button on top of your hub until the light turns solid red. The hub will then reset.

Adding Devices

What devices can I connect with the AduroSmart ERIA Hub?

The AduroSmart smart home system uses ZigBee protocol to connect to additional devices. All our devices including lights, sensors, and switches can all be seamlessly added to the hub. Additionally, all ZigBee certified devices will be compatible with the AduroSmart system.

Can I use ERIA lights without the app or hub?

Yes. However, you will not have access to features such as dimming, color temperature, or scenes. ERIA bulbs will operate as simple non-smart bulbs with default settings.

How do I reset my ERIA lights?

To reset the lights, simply put them back into pairing mode by switching them on and off 5 times.

How do I reset my ERIA dimmer switch?

To reset your dimmer switch, hold down the two middle buttons until the light flashes green. A red flash indicates an unsuccessful reset.

How do I reset the ERIA sensors?

In order to reset the door+window sensor or window sensor, use the provided pin to press and hold the reset button for 10 seconds.

Compatability with 3rd Party Systems

How do I connect a Sylvania/OSRAM bulb to my AduroSmart Hub?

To connect your Sylvania bulb to the AduroSmart Hub, first reset the bulb. You can do this by turning the bulb on for 5 seconds, and then turning it off for 5 seconds. Repeat this 5 times. After the 5th time, switch the light on and wait 10 seconds. The light will then blink to confirm that it has been reset. After it has been reset, you can pair it to the AduroSmart Hub.

Can I use ERIA lights with Philips Hue or other ZigBee platforms?

Yes, ERIA lights are fully compatible with all ZigBee certified platforms including Philips Hue and Sylvania Lightify.

Can I use ERIA lights with HomeKit?

At this time, our lights are not compatible with HomeKit.

Can I use ERIA lights with SmartThings?

ERIA lights are not directly compatible with SmartThings. However, they will work if first added to Philips Hue.

Can I use ERIA devices with Wink?

Only our door+window sensor is currently compatible with Wink.

Do ERIA lamps work with ECHO plus and do I need a gateway?

Yes, ERIA lamps work with ECHO plus and no hub is required.

How do I connect ERIA devices to a 3rd party platform?

To add ERIA devices to 3rd party platforms, reset and put the devices in pairing mode using the same instructions as above. Afterwards, follow the instructions in the 3rd party app to add them.

How do I add more devices through IFTTT?

Sign up for an IFTTT account to add "If This Then That" tasks to your smarthome.

General Troubleshooting

Where can I go for help?

Our app can help with detailing the install and reset processes for all devices. You can also select "help center" under settings in the app. For additional support, you can contact our customer support via phone or e-mail.

Where can I buy AduroSmart ERIA products?

AduroSmart products are currently available online through NewEgg or Walmart.

Does the ERIA smart home system keep working when the internet is down?

The system requires an internet connection to perform cloud functions. But some basic functions will still be available without a connection.

What is the battery life of the ERIA wireless devices?

ERIA devices can last for 2 years or more on a single battery.


Contact Us

Reach us by email

support@adurosmart.com

A member of our AduroSmart ERIA support staff will respond as soon as possible

Reach us by phone

 Reach us by phone

(213) 325 6628

8.30 am to 17.30 pm Pacific Time, Monday through Saturday